Administrate user packages

As an administrator you may want to manually add/edit/delete packages that have been purchased by your members. Administrators have access to a new page from where they can do so.

Navigate to Users → User packages to manage purchased packages.

Manually adding packages

To add a new package to a user you must have the user id number and the order id number. You can find the user id number by looking at the URL in your browser when editing a specific user. The order ID number can be found within the WooCommerce orders page.

Note: subscriptions cannot be added via this page.

Editing an existing package

To edit a package that has been purchased by a user, find the user and the package you wish to edit, and then click the "Edit" button. You'll be taken to a page where you can customize all the package details. 

The only setting that it's recommended to edit is the usage count ( if you need to ). Editing any other setting without having proper coding knowledge may result in listings expiration and package to be out of sync.

Deleting packages

To delete a package, find the user and the package you wish to delete and then click the "delete" button. You'll be asked to confirm the cancellation. Subscriptions packages cannot be deleted through this page.